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1 How much am I safe
The server Secur@ is a safe server with 128 bit cryptography. It
will be asked You sensible information (credit card data) only
when You will be on safe server pages, covered by global
warranty.
2 The management of mistakes
Sometimes happens to make wrong operations during the phase of
payment. In this case the service Secur@ allows to manage up to
three try the submission of data regarding Your credit card
without remake the order. After the third time the payment process
will be stopped. · avoids double payments if You click two times
on check-out of Your order · avoids double payments in case of
communication line-falls.
3 Confirmation of order
The confirmation that the order has been sent to the store will be
passed You, as soon as the payment is accepted by SETEFI, in two
ways: · via web through digital sign (page HTML) furnished by
Secur@ containing a digital form digital that exposes the purchase
· via e-mail which includes the web-address of digital receipt.
The time that passes from the input of credit card data and the
start of confirmation mail is about seconds.
4 Technical requirements
It is not required anything technical or particular plug-in for
being able to purchase form the sites on Gardastore Mall
5 Which advantages do I obtain subscribing?
You earn time each time You buy. You can pay through your credit
card also if You do not remind the data or you have not it into
your hand. Take part into all the Customer Care's promotion of
Gardastore.
6 I forget user code and/or password: what I have to do?
If You forgot your user id, please go in the section
"Subscribe" and press on 'Modify my data': when the
user-id and password's windows appears, press 'Cancel', in the
next stage that will appear press on 'user id'. At this time,
input password, e-mail address and answer at the secret tense for
obtaining the user id you forgotten.
If You forgot your password, please go in the section
"Subscribe" and press on 'Modify my data': when the
user-id and password's windows appears, press 'Cancel', in the
next stage that will appear press on 'password'. At this time,
input password, e-mail address and answer at the secret tense for
obtaining a new password exchanging the one you forgotten.
7 How can I modify the registered data?
Please go in the section "Subscribe" and press on
'Modify my data': when the user-id and password's windows appears
press on Your access codes: You will access to a form for the
modification of password, secret tense, personal data and payment
terms.
8 Is sure the transmission of my data?
YES. Either in purchasing or subscribing phases, Gardastore
protects your information through the 128 bit protocol SSL.
Consolidated industrial standard, it is in fact used in every
cases is requested to render impenetrable all data transmitted via
internet. The certificate which grants the authenticity of our
site has been released by Thawte, society taking part of Verisign
group.
9 May I trust to left my data under your custodial?
Sure, for Your and our tranquility, we have adopted a protection
system with several levels and a crypted database. In particular
the credit car number is communicate by us only to the check
system (exactly as you do when you pay at the supermarket) and
never directly to the shopper.
10 How trace I the fulfilled purchases?
Our transaction system emits automatically a digital receipt for
each purchase You complete. The receipt includes all the data
about the order and allows You to check in any moment the state of
fulfillment.
11 Can I perfection the payment on-line?
Of course. You can use the credit card You prefer (at the moment
we support Visa, Mastercard, American Express, Diners and the New
Moneta on line )
12 I have not any credit card: How can I pay?
Gardastore supports also traditional payments such us bank
transfer,. But in these case the payment have to be fulfilled in
advance.
13 What shall I do if the goods received do not like to me or
it is defective?
The purchase via Internet is close to mail-purchase, so the same
laws for the customer care are on rule. In particular the law on
recess-right establish precise times and modalities through which
the customer may cancel the purchase and/or resend the received
goods.
14 Do You may any check on stores You purpose to customers?
Gardastore chooses with attention the reliability and the
seriousness of merchants that ask for take part to our
supermarket. Moreover in our mind the customer is at first plane,
so we have a high consideration the opinions end eventual
communication on disservice form our store. With the contract that
rules the service executed by us, Gardastore reserves the right to
not renovate the service with that merchant who does not fulfill a
quality service to our customers.
15 The products are sold by Gardastore?
No, you buy directly by merchants. Gardastore, however, supports
into the selection and purchase process, offering all the
warranties You need.
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